Frequently Asked Questions

We Know What You’re Wondering

General FAQs

Why should I choose AF Design?

The main difference at AFD lies in the strategy and support we provide clients. We dive deep into strategic brand development (think: voice and messaging) and go far beyond surface-level aesthetics to create conversion-driven brands and websites. We believe your visual identity and website should work hard for you, rather than creating more work for you—which is why we equip you with all of the tools you need to move forward successfully with your new brand (and cheer you on every step of the way!).

Who do you work with?

We offer branding and web design for wedding professionals, interior designers, small creative businesses, and solo entrepreneurs who are ready to grow. We love working with like-minded creatives who see the value in an elevated, intentional brand—whether they’re just starting out or have been in business for years.

Do you work with new business owners?

We do! Whether your business is in its humble beginnings, or you're years into your journey and ready to dive into a rebrand—we love partnering with passionate creatives who understand the value in developing a strategy-based brand identities and websites.

Are we a good fit to work together?

WE'RE A GREAT FIT TO WORK TOGETHER IF:

You want a designer who cares wholeheartedly about your business success—someone who understands how to make stunning design translate into sales.

You’re so excited to launch and can commit to meeting clear project due dates.

You connect with our portfolio work and love our overall aesthetic. You’re drawn towards refined, minimal, editorial, and polished styles, as well as timeless typography.

You're seeking a collaborative, supportive partnership—but also a seamless, stress-free process that allows you to focus on your business while we focus on building you a beautiful new brand and/or website.

While you may be busy, you're organized, deadline-driven, and prepared to complete your client homework by the due dates.

You're aware of the website content you'll need (photos, copy, etc.) and can have it ready to go by our project deadlines.

You see the value in—and are prepared to make—this investment in your business without it putting too much of a strain on your finances. You understand a majority of our clients invest anywhere from $8-25k. 

You can trust in a sound process and our design expertise—you don’t want to micromanage the process, but would rather allow us to do our best work for you.

You have a solid plan for your website text—you're either hiring a professional copywriter, or feel confident and prepared to take the time to write your own website text with the help of our website content planner—to ensure your new website performs at its best.



WE'RE PROBABLY NOT THE BEST FIT IF:

Because you’re a paying client, you feel your designer should be more of “an order taker” than an original thinker. Your designer’s job is to do exactly what you ask for—you’re the expert in all-things design for your business.

You have a lot going on—you can’t commit to meeting project due dates, you might need extensions, and you aren’t always prompt when it comes to responding.

You’ve browsed our portfolio and have seen our style—but you can’t find anything you connect with, you don't see anything that aligns even slightly with your style, and you're wondering if we can do something entirely different.

You’d rather show your designer things to replicate than really dig into strategic, fresh design ideas. It sounds like too much trouble to get to the bottom of your target audience and design something entirely unique for them—you’d rather just emulate other designs and websites you like.

You aren’t a deadline-driven person. Between your business, personal life, and the countless other things you have going on—you tend to treat due dates more like loose guidelines.

You don’t have any professional photography or website copywriting services lined up or already completed. You didn’t even really know you needed either for web design. You haven't thought about your website text much and don't have a plan for that portion of the project.

You’re not sure if you’re ready to invest and don’t have the budget for custom design at this point. For now, you’re just price-shopping and seeing what's out there.

You have trouble trusting other people to do things for you. As much as you try not to, you tend to micromanage. People who know you would lovingly describe you as “very picky”—and you definitely have trouble letting go of the wheel (hey, you’re a great driver!).

You haven't thought about your website text much and don't have a plan for that portion of the project.

Do you have a certain style? My style is dark. Is that OK?

We love designing for a variety of aesthetics, including dark and emotive styles. It's always our goal to disappear into each design project—while letting your brand’s individuality and your audience’s desires guide the way.

How long is the experience?

Most projects take around 4-12 weeks to complete, with the timeline dependent on your timely communication and content readiness. You will be provided with a project timeline so you'll know exactly when everything is due from both you and us. We keep you informed and involved along the way, without overwhelming you with unnecessary information. Our honed workflow ensures things run seamlessly the entire time.

Do I need to book in advance?

We are usually booking 1-3 months in advance. We recommend getting in touch as soon as you begin thinking about working with a designer, and well before your deadline or launch date.

What is your design process like? 

So glad you asked! Below you'll find an overview of our design process. An effortless experience awaits.

01. Discovery Meeting
After submitting your project inquiry, we’ll schedule a discovery call to chat about your vision and goals. If we’re a right fit, we’ll make it official on paper and reserve your project on our calendar before beginning the deep-dive into your business that acts as the foundation for a renewed visual identity and a hard-working website.

02. Tell Us Everything
Upon booking, you'll receive brand strategy worksheets or design questionnaires (depending on your project type) to complete before the design phase begins. Much more than a surface-level questionnaire, these worksheets are designed to help us get to the heart of your values, voice, audience, and aesthetic—equipping you with all of the tools you need to look, act, and speak the part. If your project includes web design, you’ll also receive our signature Website Planner to help you curate your content with confidence.

03. Design and Development
We’ll develop a sound strategy based on your worksheet answers, followed by a Creative Direction brief that includes a mood board to set the tone for your new visual identity. After approval, we’ll begin designing your logos and any additional branding elements. If your experience includes web design, it’s then on to bringing everything to life online through a conversion-driven custom Showit site. Psst...we’ll ensure you have plenty of say along the way, without overwhelming you with ill-fit choices or tedious to-dos.

04. From Our Hands to Yours
After we’ve journeyed through refinements and ensure you feel confident with every last detail, we’ll package up your final files to be delivered through your download folder. If your project includes custom Showit website design, you’ll receive a personalized training video, plus access to our small business resource library, ensuring you’re empowered to move forward with—and make the most of—your new website.

05. Cocktails, Anyone?
As things come to a close, we'll equip you with everything you need to launch your new brand with confidence—because we're invested in your success every step of the way. Included in your download folder you’ll find custom launch graphics to share on social media—as well as a strategy-based launch guide to help you announce your new visual identity with intention. Get ready to raise a glass and revel in a renewed sense of purpose. Endless possibilities lie ahead!

Are font costs included in the project investment?

No. Client’s are responsible to purchase fonts for use within Client/Designer project in order to obtain proper legal licensing to be used within the project. Client will own fonts and be able to use them for any future use once our project is complete. Client will be billed separately for fonts and provided with the files at the end of the project.

branding FAQs

Content preparation: What do I need to have ready before our branding project begins? 

Before any designing begins and before our official project start date, you will be provided with a timeframe to complete any questionnaires and Brand Strategy Worksheets. These will be due according to the project timeline that will be provided upon booking your project and signing our contract.

*Failure to meet content due dates will result in your project being bumped to the next available spot on our calendar. Additionally, you will be required to pay a 50% rescheduling fee to re-book your project back in.

We do this to ensure that clients are serious about moving forward with the project and committed to having content prepared and ready to go, resulting in a streamlined, efficient, and enjoyable project. We book projects several months ahead of time, and our project timeline and due dates ensure that we give our clients the proper amount of time that a project deserves. As a result, we turn away clients for your reserved time slot upon booking. If your content is not ready by the due date it can affect our entire schedule and all clients.

What is Brand Strategy and what does it include?

Brand strategy varies largely throughout the design industry, but here at AFD, brand strategy includes fundamental research specific to your industry and business. If your package includes full brand identity design, you will receive Brand Strategy Worksheets to complete before our official project start date.

The worksheets help us dive deep into the heart and soul of your brand. They include questions regarding your target audience, competition, ideal client profile, brand voice and tone, messaging, brand keywords, tagline, mission statement, your brand's “why”, values, and more. 

Our Brand Strategy worksheets not only help us to develop your visual brand based on intentional strategy and what your target audience will connect with, they also equip you with a crystal clear vision of your brand that enables you to move forward with confidence and clarity. The brand strategy we work through—along with the visual elements of your brand— will be provided in a 25+ page Brand Style Guide included as a part of your project deliverables. 

An optional 2 hour strategy call may be scheduled after completing the worksheets if you wish to talk through and strategize about any ideas, thoughts, questions, or project direction. Additional strategy calls may also be scheduled throughout the project and are limited to one hour and once per week throughout the duration of the project. 

*Please note that Brand Design Intensives do not include brand strategy or the Brand Strategy Worksheets.

What's included in the Creative Direction Proposal?

A Creative Direction Proposal is provided after completing the Brand Strategy Worksheets. It acts as the beginning point for the overall direction we want to take with your brand and includes: 

-The main components of your brand strategy we will be focusing on as we develop your visual brand elements.

-A mood board that includes the overall visual inspiration for your brand. Images may include anything that represents the overall feel and mood of your brand, however, please note that nothing included in the mood board will be a part of your final designs. The mood board is simply to ensure we're on the same page regarding the direction we want to take. Your final designs will be unique and authentic to your brand. 

-Color palette and brand font selections.

-Up to 3 revisions are included before moving on to the next phase of our project.

What types of logos are included in your branding packages?

Logo Descriptions:
-Primary Logo (Main logo used for website and primary brand applications where full logo is needed. Often horizonal in shape.)
-Secondary Logo (Another version of the primary logo. Can be stacked or vertical to fit where primary logo cannot.)
-Submark (A simplified variation. Can be used for social media, stickers, stamps, etc. Often circular.)
-Monogram (Business name initials. Included on a case by case basis and may not be applicable to every project.)
-Icon (A simplified symbol that becomes a recognizable part of your brand. Can be used separately and/or within logo variations.)

Full Brand Identity Design includes:
-5 Logo Variations
-Primary Logo
-Secondary Logo
-Submark
-Monogram
-Icon

Brand Design Intensives include:
-3 Logo Variations
-Primary Logo
-Secondary Logo
-Submark / Monogram / Icon

Logo Design: What is the One Concept Method? 

The One Concept Method is an approach to logo and brand design where we present you with one fully developed, highly honed concept (rather than multiple competing concepts)—which you can then tweak to perfection with up to three rounds of revisions.

There are numerous benefits to this approach—including…

- It makes things much easier on you: The One Concept Method helps to eliminate the decision fatigue that often occurs when you’re presented with multiple similar options and are unsure which best suits your needs. (If you’ve ever stood in the light-bulb aisle at a home-improvement store staring at countless boxes, you know what we’re talking about).

- It encourages us to do our very best work for you: It allows us to focus all of our creative energy on building you one highly honed concept that is expertly crafted to appeal to your audience. Rather than watering ideas down—and spreading ourselves thin—by trying to create numerous concepts simply for the sake of having more to present, we can instead focus on creating one exceptional concept. In short, it’s about quality over quantity.

- It helps you avoid a “Frankensteined” logo: Presenting competing concepts can often lead to a client wanting to piece-meal together a new concept using elements from each of the original concepts. While this may sound fine on paper—in practice it can lead to fragmented work that doesn’t flow (and designs that don’t resonate with your audience).


Does the One Concept Method mean I will only get one logo?

Absolutely not! You will receive one concept that houses multiple (3-5) logo variations. Think of a “concept” as a house and “logo variations” as rooms within a house. Rather than presenting multiple houses that only partially meet your needs—the One Concept Method allows us to hone in on and build one single “dream house” (or concept) that addresses all of your needs, and then design multiple “rooms” (or logo variations) that fit under that one roof. Plus, you get up to three rounds of revisions on the one concept to ensure it’s exactly what you’re seeking!

Revisions: How many revisions do I get under the One Concept Method?

Up to 3 rounds of revisions on logo/branding concepts are available. The One Concept Method does not mean there are no changes or revisions allowed. 

However, due to the in-depth research, strategy, and questionnaires provided before the design phase begins, revisions are often not needed, only minor adjustments, if any, ensuring 3 revision rounds are plenty.

If any requests are made that exceed 3 rounds of revisions, we will continue with revisions at our currently hourly rate, per each revision request.

What files will I receive?

You will receive .ai, .png, .jpg, .eps, .svg, and .pdf file formats. You’ll also receive resources to guide you after our project is complete, including our signature brand style guide, color codes, type hierarchy, a launch guide, and more—ensuring you have every tool you need to sustain success for years to come.

What's included in the Brand Style Guide?

If your project includes full Brand Identity Design, you will receive a detailed 25+ page Brand Style Guide that outlines your brand strategy, visual brand elements, explanation of file types and proper usage, color palette color codes, brand font usage and download links, tips on how best to use your new brand elements, visual guideline recommendations and more. Think of this guide as your go-to when implementing and referencing anything for your brand. It can also be used when hiring team members, adding new components to your business, etc. 

Remember, consistency is key in building a successful, memorable brand and instills trust with your audience. Your Brand Style Guide is fundamental in keeping your branding consistent and noteworthy.

Is printing included for business cards and notecards?

No, we do not offer printing at this time. You will receive digital files only, however, we have a referral list of recommended print companies we provide you with, and are happy to work with your printer should they need any specific file types, etc.

design intensive FAQs

What is a Design Intensive?

Our Design Intensive service is a simplified version of our signature full brand identity design. Design Intensives offer a budget-friendly option to custom brand design, and they have a very quick turn around time.

What's included in a Design Intensive?

Our Design Intensive service is guaranteed to complete the following items:

- Primary & Secondary Logos
- 3 Logo Variations in Total
- Color Palette
- Brand Font Selections (For website/branding)
- Brand Guidelines PDF
- Final Logo Files

- One-Day Turnaround Time
- Budget-Friendly
- Growth, Clarity, Confidence

The following items are not guaranteed, but we are able to make a priority list to complete as many add-on items that we can fit into our day after the above items have been finalized. 

Additional Add-On Items:
- Business Card
- Notecard
- Email Signature With New Logo
- Instagram Story Covers
- Social Media Graphics / Canva Templates

Content preparation: What do I need to have ready before our Design Intensive begins? 

Having a sense of the aesthetic direction you want your branding to go in will help our project move forward smoothly and effeciently. We suggest creating a Pinterest board that you can share with us that includes anything that you feel represents the overall vibe of your brand. Knowing what you (and your target audience) likes and doesn't like is key to a sucessful project. 

You will also have one week to fill out a design questionnaire before our Design Intensive Day. This questionnaire will help narrow in on your aesthetic preferences. 

How do Design Intensives work?

Design Intensives have a one day turnaround for a custom brand design, however, there is some prep work involved. Below are the steps we'll take when booking a Design Intensive:

Discovery Call / Book Your Project
We'll schedule a discovery call to chat through your project goals and decide if a Design Intensive is a good fit for your business. From here, we'll book your project and secure your spot on our calendar!

Week One
Design Questionnaire: Once your project is booked, you'll receive a Design Questionnaire that you'll have one week to complete. We'll also schedule our Prep Call for the following week, week two.

Week Two 
Prep Call: On this call, we'll discuss your mood board and overall visual direction for your branding. The mood board will include font selections, color palette, and an image mood board containing the visual direction for logos/branding. We'll also schedule our Design Intensive Day for the following week, week three. 

Week Three
Design Intensive Day: On this day you will need to be close to your computer and available to quickly answer emails and hop on calls if needed. We'll have a mid-day check-in to make sure we're on the right track, and in some cases, we may have a live share-screen video call where I will design and make edits with your input live. The ability to communicate quickly and share my screen with you cuts out the back-and-forth of traditional brand design and ensures we're getting the most out of our day. This—along with the prep work—is how we'll deliver a full brand design in just one day!

Pop the Champagne!
After we've ensured you're thrilled with the results, and by the end of the day, your new custom brand will be complete and your final files will be delivered! Time to celebrate your new brand!

Is a Design Intensive a good fit for me and my business?

A Design Intensive is right for you if:

01. You have a tighter timeline and don't want to wait 4-6 weeks to go through a more traditional branding process.  You want to cut out the back-and-forth emails and jump straight into a custom brand design.

02. You aren't looking for an in-depth, months-long partnership with a designer. You want quick and efficient, in-and-out, but still need a high-quality brand design.

03. You already have an established business, but your logo is outdated. You know your clients/audience well and may have already gone through some sort of brand strategy where you've established your target audience, etc. You just need an elevated brand refresh and a refined logo, not necessarily all the strategy work that's included in our full brand identity design. (Design Intensives do not include brand strategy.)

04. Your business is in it's early stages and you may not have the budget for a full brand identity design, but you still want to put your best foot forward from the start. You need a professional custom brand that fits your budget and timeline.

05. You're just starting out and you're choosing to wait a few years to grow into and establish your brand and audience before investing in a full brand identity and strategy. You just need the essentials for now but still want a professionally designed brand.


How can I tell if a Design Intensive is NOT a good fit for me and my business?

A Design Intensive is likely not the best fit for you if:

01. You've been in business for 5+ years and you're finally ready to invest in a full brand identity design and strategy.

02. You're not in a big rush and happy to wait the 4-6 weeks for a full custom branding project. You want a more collaborative, involved partnership with a creative director who can thoroughly support and guide you through the process.

03. You're needing the direction and clarity that comes with brand strategy, not just the visual designs. You need to dive deep into the heart of your brand and discover your brand voice, target audience, mission statement, etc. 

04. You aren't prepared to be available for a full day and won't be ok with our project being done at the end of the day after 8 hours. 

05. You're wanting an in-depth partnership with a creative director who can support and guide you through a detailed branding process and have the budget to do so. You're ready to make an investment for your business.



website FAQs

Content preparation: What do I need to have ready before our website project begins? 

Imagery and website text must be ready before our website project begins. You will be provided with a timeframe and your website content will be due according to the project timeline that will be provided upon booking your project and signing our contract

Imagery: All imagery will need to be prepared and uploaded to our shared Google drive folders before our project begins. This includes site-wide imagery, portfolio galleries, headshots/bio images, styled shoots, product images, etc.

Website Text: You have the option of either writing your own text with prompts and outlines included in our Website Content Planner, or hiring a professional copywriter. We recommend hiring a professional copywriter, as it’s a truly invaluable investment and essential sales tool for your business, however, we also equip you to write your own text and it will be due before beginning our website project. If hiring a copywriter, we will discuss when your copy will be completed based on your copywriters schedule and our website project will begin upon the completion of your copy.

Need copywriter recommendations? Just ask! We have a referral list of incredible copywriters and we're happy to provide you with our recommendations. 

*Failure to meet content due dates will result in your project being bumped to the next available spot on our calendar. Additionally, you will be required to pay a 50% rescheduling fee to re-book your project back in.

We do this to ensure that clients are serious about moving forward with the project and committed to having content prepared and ready to go, resulting in a streamlined, efficient, and enjoyable project. We book projects several months ahead of time, and our project timeline and due dates ensure that we give our clients the proper amount of time that a project deserves. As a result, we turn away clients for your reserved time slot upon booking. If your content is not ready by the due date it can affect our entire schedule and all clients.

Which website platform do you use?

We design websites exclusively using Showit—a drag-and-drop platform that does not require any coding. Your Showit web design will be user-friendly, responsive, and built to convert your dream clients. You'll come away with an engaging and experience-driven web design you can confidently keep updated after our project is complete.

Why do you recommend Showit?

Showit is a drag-and-drop platform that’s responsive, user-friendly, and completely customizable with outstanding customer service and support. This ensures you feel confident and comfortable maintaining your website on your own once our project is complete. (We know you’ll love it!)

Will I need a Showit subscription?

Yes. You will need to sign up for a Showit subscription in order to use your design. As part of our onboarding process, you’ll receive information on how to pick a plan, sign up, and send us your login credentials.

Can I keep my current blog?

You can! If your current blog is through WordPress or Squarespace, we work with the amazing developer team at Showit to seamlessly transfer all of your current blog posts to your new custom Showit site. Follow the link to learn more about how blogging works with Showit.

Do you offer SEO services?

Our web design packages include basic SEO implementation (page titles, meta descriptions, keywords). We also have a trusted list of SEO experts to happily refer upon request. Follow the link to learn more about Showit's built-in SEO resources

What kind of on-going support is offered?

In addition to your personalized training videos that are included in our custom web design packages, you'll also have access to Showit's live chat support, plenty of helpful video tutorials, and more! Psst...we never send you off without ensuring you feel completely comfortable maintaining your website yourself. Check out our Resource Library to learn more! 

Can I hire you for updates?

Absolutely! We offer a Design Intensive service that allows you to book us for a half days or full days, providing you our undivided attention and a fast turnaround to complete your project. Things like logo updates or add-ons, web page/section add-ons, pricing guides, portfolio updates, etc. are all examples of what we can accomplish with Design Intensives. Reach out through our contact form to inquire!  

copywriting FAQs

Do you offer copywriting?

At this time, we do not offer copywriting services; however, we have a trusted referral list of amazing copywriters ready to partner with you for your copy needs. We also provide plenty of insight into messaging through our intake worksheets, which will help you craft your own content should you feel comfortable doing so.

Do you recommend hiring a copywriter?

Yes! Here are our reasons why:

-Copywriting acts as an important sales tool for your business. It helps sell your services without sounding "salesy." Essentially, it acts as an active salesperson when users visit your website, even while you sleep (or catch up on emails!). A comprehensive, effective website (one that gets clients to book a consult without you so much as lifting a finger) requires a number of different things—even the prettiest photographs and dreamiest web design can’t do all of the heavy lifting on their own; they need the backing of purposeful, powerful words in order to create the all-encompassing experience today’s savvy consumers are expecting. 
 
-Copywriting will help you sound like your best self. A question we hear frequently is, “If I hire someone else to write for me, will it still sound like my voice, or will it sound cheesy and salesy?” With the right copywriter on your side (we have a list of a few favorites)—the words on your website won’t at all sound salesy but, rather, warm, welcoming, and like an elevated version of your best self. Copywriters are professionally trained to write in a way that sells your services without sounding like an obnoxious salesperson. Most have intake forms they use to collect info about how you would like your brand voice and messaging to feel and sound, what words and phrases you love (and which ones you don't care for), as well as detailed information about your business and ideal client. This allows them to address the main messages you want to communicate to your clients in a natural, effortless way.

-Website copywriting is so much different than normal writing. When you're not trained or educated specifically in website copywriting—even if you're a great writer in general—clients often end up finding the process difficult, overwhelming, and time-consuming. While you may end up writing words for your website that sound great—that doesn’t mean they’ll sell effectively. Plus, writing your own copy means you’ll also miss out on opportunities to ensure your website is found and served to potential clients via search engines—as SEO is a huge part of a professional copywriter’s job.
 
-It greatly enhances your client's overall experience with your brand and website. Professional copywriting presents your unique brand voice and messaging in a way that draws your user in, guides your user to where you want them to go throughout your site (this creates an effortless, seamless process that eventually leads them to click on that all important “book” or “contact” button), addresses your user's pain points, and highlights the exact ways you and your services can alleviate those pain points. In other words, great copywriting instills confidence in your visitor—turning them from a curious lead into an eager, ready-to-book client.
 
-It provides your website designer with the ideal amount of content to build a strategic, beautiful, and captivating website. Copywriters know the ideal amount of wording needed for various website pages—and they have an in-depth understanding of all the different sections a strategic website needs in order to function at its best. Another situation we often see when clients opt to write their own copy is that it ends up being either too much wording or not enough. Copy is one of the most important aspects of a well-designed website. If there's too much, your users can become overwhelmed, which can lead to them clicking away from your site (it can also create a website that looks busy and feels overwhelming to your user). If there's too little copy, the website can end up looking too sparse with not enough content to fill out the design or speak to Google (the amount of words on each page play a role in whether your website shows up in results when potential clients search for your services using a search engine like Google).
 
-Copywriting will help you get found via Google! A professional copywriter will know how to include important SEO search terms specifically for your business all throughout your website in an organic, natural way—making it much easier for potential clients to find your website through search engines.

investment FAQs

How much is the investment?

Because this is such an important step for your brand, we create custom quotes for every client, rather than offering preset packages (this ensures you pay for only the things you need). Most of our clients invest $8-25K+ though there are outliers on either side. For those working with lower budgets, we are happy to offer Brand Design Intensives and Showit Template Customization options. 4, 8, and 12 month payment plans are also available.

Is it worth the investment? Why should I spend so much on brand and web design?

As an outcome-driven, conversion-focused design studio, professional branding and web design through AFD is an investment that allows you to build trust with your audience and convert quality leads into the happiest clients. Today’s consumers are incredibly savvy—they expect a brand to compel and move them before they’re willing to sign on the dotted line or make the purchase. Branding and web design is the clearest avenue to creating an immediate sense of trust and emotional interest with your ideal client. The other major bonus? We rely on timeless design to ensure your brand has longevity—so you won’t need to rebrand year after year.

But investing in professional branding isn’t just about the business wins it brings; it’s also highly personal. It provides the kind of confidence you can’t put a price-tag on—and adds ease to your professional life so you can spend more time on your personal life. When your website and branding materials accurately reflect the quality of work you produce—and actively attract the level of clientele you want to work with—you’re left to spend your time and energy that much more intentionally.

Do you offer payment plans?

Yes! 4, 8, and 12-month payment plans are available, with a 30% non-refundable deposit due upon booking. If opting for a payment plan, auto-pay must be enabled and your plan will likely extend beyond the completion of our project. We want to ensure your investment is as easy and seamless as possible. Don't hesitate to reach out with questions!

Is my deposit refundable?

No. We require a 30% non-refundable deposit that is due upon booking. It is our way of securing your spot on our calendar. We book projects 1-3 months ahead of time and scheduling ensures that we give all of our clients the proper amount of time that a project deserves. As a result, we turn away clients for your reserved time slot. If you're unable to commit to our project, you may leave an empty spot that could have been given to another project. Deposits ensure that clients are serious about moving forward and commited to the project.

Content and Feedback late fees

Content and feedback late fees 

CONTENT:
Failure to meet content due dates for website text, images, and any questionnaires will result in your project being bumped to the next available spot on our calendar. Additionally, you will be required to pay a 50% rescheduling fee to re-book your project back in.


FEEDBACK:
Client feedback is due within 7 days of receiving any designs throughout duration of project. A late fee of $35.00 per day will be charged past 7 days.


*Check out our Project Timelines here to know exactly when content is due for each project type.

Why are there late fees?

We implement late fees to ensure that clients are serious about moving forward with the project and committed to having content prepared and ready to go, resulting in a streamlined, efficient, and enjoyable project. We book projects several months ahead of time and only work with a set number of clients per year. Our project timelines and due dates ensure that we give our clients the proper amount of time that a project deserves. As a result, we turn away clients for your reserved time slot upon booking. If your content is not ready by the due date it can affect our entire schedule and all clients.